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1. Do I have to pay for in-club Wi-Fi?
No, it's free to members, as long as they're not guests or under 18 years old.
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2. What are the Wi-Fi login details?
You can use your access card number, or your ID/passport number (whichever one we have on our system) as your username. Your password is a Wi-Fi PIN code, which you get by registering for this service on myvirginactive.co.za . On this site, there is a section on the Self Service portal where you can see/manage your Wi-Fi PIN.
To manage your PIN:
1. Go to www.myvirginactive.co.za
2. Register as a user or login if you've already registered
3. Click the Self Service link to the top right of the red menu bar
4. Click the Wi-Fi PIN link icon (in the middle white section of the screen)
5. If you're registered, you'll see the PIN. If you aren't, you can register from there by selecting a PIN and submitting it.
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3. How long can I surf?
Our surfing limit is based on bandwidth consumption, not browsing time. There is a daily limit of 100MB for all club members, and a 300MB limit for Classic Club members. This limit is reset at midnight. Unfortunately data can't be accumulated if not used.
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4. How could I have reached my daily limit so quickly
Your device may be running automated updates/downloads in the background, consuming data without you being aware of it. To avoid this you can turn off updates on your laptop or mobile device. Unfortunately we can't help you configure your own device, but we can check your usage stats. If you're surprised by how quickly you've hit your daily limit, please feel free to email us, with your access card number and ID/Passport number, and we'll check it for you.
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5. Why is this service sometimes down at a club?
Each club has its own ADSL line for member Internet access. If this line is down, unfortunately Internet access at both the Internet stations and the Wi-Fi hotspot will be affected. We know how frustrating this can be, so we do proactively monitor these lines and try to fix them as quickly as possible with the help of our vendors.
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6. More help
If you still have an unanswered connectivity question, please feel free to email us. Please supply your ID/Passport number and access card number, together with your query.
